Latest News

01 November 2022 - Patient access to medical records

NHS Digital have planned changes from 1st November 2022 to enable patients to have full prospective (future access) to all their medical records including correspondence, coding and free text entries.  Patients presently already have access to their entire medical record by means or a subject access request (SAR). Please apply to the practice to gain access to your records by emailing the surgery.  A clinician will review your request and a decision will be provided within 28 days of your request.  

22 March 2023 - Zero Tolerance 

It is with regret that we have to publish the statement below:

Threeways Surgery is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress.

Our practice staff are here to help you. Shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. Patients who are abusive will be removed from the practice list and will have to register with another GP Practice.

Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so.

The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation. We hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

Thank you very much in anticipation of your understanding.

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